I'm under 19 and I want to attend the festival at the main stage.  Who needs to accompany me?

You are required to be accompanied and supervised by your parent or legal guardian, and agree to and complete all terms and conditions outlined in our: 
Underage Application Form.  

The night of the concert, please make sure you have a print out of your filled-out application on you, as well as official government ID.

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Where do I buy tickets? 
Online All passes and tickets for the 2018 TD Halifax Jazz festival are available to purchase through https://halifaxjazzfestival.etixnow.com 
Kiosk│ Etixnow kiosks are located at the Halifax Forum (2901 Windsor St.) and Music Nova Scotia (open weekdays 9am-5pm 2169 Gottingen St.), they accept debit and credit cards.
During the festival | During the festival, the Box Office will relocate to the Main Stage (corner of Lower Water Street and Salter Street).
At the door│ Concert's venue address, half hour before show time, subject to capacity. Cash or credit card payment accepted.

Is there a fee for purchasing tickets?
All tickets purchased through EtixNow.com include all fees and taxes. 
Tickets are the same price no matter where you buy them.

Does my name have to be on the e-ticket to get into a concert?
No. The unique bar code is what we are looking to scan.
Beware of third party ticket purchases, we can not verify the authenticity of tickets not bought directly through our official ticket website. For more information: https://support.etixnow.com/

I lost/forgot my tickets. What can I do? 
The Halifax Jazz Festival is not responsible for your tickets and they will not be replaced.  You can contact EtixNow.com for more information, or if the tickets are in your name and you have your photo ID on you, then go to the venue's Box Office for assistance.

Are there assigned seats?
There is no assigned seating for Waterfront TD Main Stage shows or at any other venues, seating is on first-come, first-serve basis. The Waterfront TD Main Stage is an open-air site, we have very limited seating consisting of two bleacher stands, seating is not guaranteed.
To learn more about venue seating and accessibility, please view our accessibility page.
If you have any concerns about attending a concert and would like to make arrangements to best plan your outing please contact accessibility@halifaxjazzfestival.ca

What time to the doors open?
Doors open 1/2 hour before a concert's start time unless otherwise noted.
For the Waterfront Stage evening performances, doors will open at 7:30pm and the music will start at 8:15pm, however we do not guarantee performance start and end times.

What is the Halifax Jazz Festival's refund policy? 
All shows are “rain or shine”. No refunds or exchanges for purchased tickets. ID is required for some shows and is clearly stated in promotional materials and at the point of purchase. Not having ID or being underage does not make the ticket holder eligible for a refund or exchange. 

If for any reason a ticket holder is removed from a venue, for reasons such as disruptive behaviour, intoxication, smoking, or harassment of staff, volunteers, or other patrons, no refund or exchange will be issued.

Completely clear site lines should not be the expectation of ticket holders and unclear site lines of the entire stage does not make the ticket holder eligible for a refund or exchange.

Only the Executive Director has the authority to make any exception to this policy.

What if there is severe weather in the forecast?
The TD Halifax Jazz Festival is a rain or shine event.  Shows and concerts will only be cancelled in respect to artist, audience, and volunteer safety which could include high winds or lightening. 
In the case of severe weather, updates will be available at halifaxjazzfestival.ca and communicated to all ticket holders through the email address they provided upon purchase.

1.  All performances at the Halifax Jazz Festival will be delayed at the sole discretion of the Executive Director. The decision to end the delay and continue with the program will be at the sole discretion of the Executive Director.
2.  In the case of a delay, the organizers will do everything possible to maintain the same artist lineup.    

1.  All performances at the Halifax Jazz Festival will be canceled at the sole discretion of the Executive Director.
2.  Ticketed performances at the Main Stage will be cancelled prior to 7pm nightly.
In the case of an outright cancellation due to weather or by a headlining artist, tickets will be refunded in full, beginning at 10am the following day to all ticket buyers, or they will be offered tickets in trade to any other available performance at the festival.  No refunds will be made the night of the scheduled show.  For ticket purchasers who purchased tickets in person at the box office, they will need to bring their tickets to the box office if a refund is desired.  Any online purchasers will be automatically refunded via the method of purchase. 
3.   Refunds will not be offered for the cancellation of a non-headlining artist.
4.   Refunds will not be issued to pass holders for the cancellation of an artist.

Does the Halifax Jazz Festival have a discrimination or harassment policy?
The Halifax Jazz Festival is about people working together to deliver a music festival which celebrates artists and their creativity as well as community. Mutual respect and cooperation are the cornerstones of this organization. Every participant including artists, volunteers, staff, sponsors and festival attendees is entitled to be free from discrimination and harassment, both at the festival main stage and at all festival venues, on the basis of age, gender, national or ethnic origin, race, religion, marital status, criminal record, disability, sexual orientation, gender identity or expression, language, class or political belief. If you experience harassment at a HJF event you should contact the Executive Director to discuss the situation and possible responses. Our initial approach is to encourage early and informal resolution and to facilitate a direct conversation which resolves the matter. Harassment in all its forms detracts from our common purpose and weakens our organization and will not be tolerated. We encourage all involved with the festival to treat each other with dignity and respect.

Do I need a ticket for the free night time concerts?
No, you do not need a ticket for any of of the festival's free events.

Is the time listed on the schedule the time when doors open or when the music starts?
The time listed on the schedule is when the music starts. For every venue, the doors open 30 minutes before the listed time.

Where is the festival located this year?
The Halifax Jazz Festival Waterfront Stage is located at the corner of Lower Water Street and Salter Street. We also have many stages around Halifax. 

Is the festival main stage wheelchair accessible?
The festival's Waterfront Stage site is entirely wheelchair accessible including all entrances, washrooms, bars, and seating areas. 
- Evening Shows: For evening shows, there are a limited number of spaces designed to meet the needs of patrons in wheelchairs. When you purchase your tickets, please email accessibility@halifaxjazzfestival.ca to reserve one of the spaces.
- Daytime Shows: There is no reserved wheelchair seating during the free daytime concerts.  All daytime concert seating is on first-come, first-serve basis.

What is a partnered stage?
A partnered stage is not an official festival stage, but they are friends we are proud to support and offer additional programming during the event.

Can I bring my own chair to the Waterfront Stage?
During the free daytime programming you are welcome to bring your own chair. We ask that you do not bring chairs in the evening ticketed shows as they will not be allowed onsite. 

May I bring my dog to the Main Stage?
Dogs are allowed on leashes for afternoon programming at the Main Stage; however, they must remain under their owner's control. If there are any issues, Halifax Jazz Festival staff or volunteers may ask the owner to remove the dog. Dogs are not allowed at any evening shows unless they are guide dogs.

Is the TD Halifax Jazz Festival a non-smoking event?
There is absolutely no smoking on the public side of the Waterfront Stage, including e-cigarettes and vaporizers. Public must smoke outside the festival fencing. A designated smoking area is available outside the main and waterside gates.

Are there bike racks at the Main Stage?
Yes! Cycle to the Main Stage and park your wheels at one of our handy bike racks on site.

Are you hiring?
As we get closer to the time of the festival, the Halifax Jazz Festival begins to build its team. Check back regularly for current postings.

How do I apply to perform?
We are always happy to receive applications but we do have a seasonal deadline. For more information visit www.halifaxjazzfestival.ca/submissions

How can I sign up to volunteer?
For more information and to sign up visit http://halifaxjazzfestival.ca/volunteer

I hear that individuals can sponsor a show.  How can I get involved?
The Halifax Jazz Festival runs a Patron of the Arts Program.  An individual who is excited about a certain concert can become the patron of that show by donating an agreed-upon percentage of the artist fee. In return, the patron receives a charitable tax receipt for the full amount of the donation, and, if desired, their name in the festival's program guide and website. It’s a great way to directly contribute to live music in our community!
Contact sponsorship@halifaxjazzfestival.ca to learn more.